Refund policy
​Return and Exchange Policy
​Thank you for shopping with Style Loft . We appreciate your business!
​Please read our policy carefully regarding returns, refunds, and exchanges before making a purchase. By placing an order on our website, you agree to the terms outlined below
No Returns & No Refunds
​At Style Loft, we maintain a strict No Returns and No Refunds policy. Once a purchase is made, it cannot be returned for a cash refund, store credit, or reverse payment.
​We encourage you to review your cart, sizes, and product choices carefully before finalizing your order.
​Exchange-Only Policy (Damaged Items)
​We only replace items if they arrive defective or damaged during transit. We do not offer exchanges for change of mind, incorrect size selection, or personal preferences.
​How to Eligible for an Exchange:
​To be eligible for an exchange, your item must meet the following criteria:
​The product must have arrived damaged or defective.
​The issue must be reported within 24 hrs of delivery.
​The item must be unused, unwashed, and in the same condition that you received it.
​It must be in its original packaging with all tags attached.
​How to Request an Exchange
​If your product arrived damaged, please follow these steps to initiate an exchange:
​Contact Us: Email our support team at styleloftshop21@gmail.com within 24 hrs of receiving your package.
​Provide Proof: In your email, include your Order Number, a brief description of the damage, and clear photos or a short video showing the defect/damage.
​Review: Our team will review your request. If approved, we will provide you with instructions on how and where to send your item.
​Replacement: Once we receive and inspect the damaged item, we will ship out a brand-new replacement product at no extra cost to you.
Note: If the exact item is out of stock, we will issue a store credit or allow you to choose an alternative product of equal value.
Shipping Costs
​For Damaged Items: Style Loft will cover the shipping costs associated with returning the damaged item and sending out the replacement.
​Unapproved packages sent back to us without prior communication will not be accepted.
​Questions?
​If you have any doubts about our policy or need help with an order, please reach out to our customer service team:
​Email: Style Loft
​Phone: 8619853558, 6378391143
​Hours: 24/7, except Government holidaysÂ